Privacy Policy

Last updated:10.03.2026

This Privacy Policy explains how TimeHive collects, uses, stores, and protects personal data when you use the TimeHive website, platform, applications, APIs, and related services (the "Service").

TimeHive is committed to protecting personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and where applicable the EU General Data Protection Regulation.

1. Who We Are

TimeHive operates the TimeHive platform and acts as a data controller for personal data collected directly through the website and platform.

Where organisations use the platform to store or process their own data, TimeHive acts as a data processor on behalf of that organisation.

Contact: [INSERT EMAIL]

2. Information We Collect

We may collect the following categories of information:

• Account information such as name, email address, organisation name, and login credentials.
• Usage data including interactions with the platform, logs, automation activity records, and system events.
• Technical information such as IP address, browser type, device identifiers, and operating system.
• Billing information including payment details processed via third-party payment providers.
• Communication data including support enquiries and correspondence.
• Customer data uploaded or entered into the platform by users.

3. How We Use Personal Data

We process personal data in order to:

• provide and operate the TimeHive platform
• manage user accounts and authentication
• process subscription payments
• maintain platform security and prevent abuse
• analyse usage to improve the platform
• provide customer support
• communicate service updates or administrative messages
• comply with legal obligations

4. Legal Basis for Processing

We rely on the following legal bases under data protection law:

• Contract: processing necessary to provide the Service.
• Legitimate interests: operating and improving the platform, maintaining security, and preventing misuse.
• Legal obligation: complying with regulatory or legal requirements.
• Consent: where required for cookies or optional communications.

5. Customer Data

Organisations using the platform may upload or store their own data. In these cases the organisation is the data controller and TimeHive acts as a data processor.

We process this data solely to provide the Service in accordance with customer instructions.

6. Data Sharing

We may share data with:

• cloud infrastructure providers
• payment processors
• analytics services
• customer support tools
• legal or regulatory authorities where required

All service providers are required to protect personal data and only process it on our instructions.

7. International Data Transfers

Where personal data is transferred outside the United Kingdom or European Economic Area, appropriate safeguards are used such as standard contractual clauses or equivalent legal mechanisms.

8. Data Retention

Personal data is retained only for as long as necessary to provide the Service and fulfil legal or operational obligations.

When data is no longer required it is securely deleted or anonymised.

9. Security

We implement technical and organisational security measures designed to protect personal data against unauthorised access, alteration, disclosure, or destruction.

These measures may include encryption, access controls, logging, and infrastructure security protections.

10. Your Rights

Under data protection law you may have the right to:

• access your personal data
• request correction of inaccurate data
• request deletion of personal data
• restrict processing
• object to processing
• request data portability

Requests can be made by contacting us using the contact details below.

11. Complaints

If you believe your personal data has been handled incorrectly you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

12. Changes to this Policy

We may update this Privacy Policy from time to time. The updated version will be published on the website.

13. Contact

Email: support@timehive.io
Website: https://timehive.io